Mastercard-Merchant Advice Code
merchantAdviceCode | Description | Recommended action |
|---|---|---|
| 01: New account information available | • Expired card • Account upgrade • Portfolio sale • Conversion | Get the updated card information. You can either use our Account Updater, or Prompt customers obtain new account information before next transaction. |
| 02: Cannot approve at this time, try again later | • Over credit limit • Insufficient funds | Retry the transaction after 72 hours. |
| 03: Do not try again | • Account closed • Fraudulent | Do not retry this payment. Retries can be subject to penalty fees by Mastercard. Prompt customers to pay in another way or card. |
| 04: Token requirements not fulfilled for this token type | There is a technical issue with the payment. | Contact our Support Team. |
| 21: Payment Cancellation (Mastercard use only) | Cardholder cancelled recurring agreement | Do not resubmit transaction. Retries can be subject to penalty fees by Mastercard. |
| 22: Merchant does not qualify for product code | - | - |
| 24: Retry after 1 hour | Insufficient funds. | Retry the payment after 1 hour. Retries can be subject to penalty fees by Mastercard. |
| 25: Retry after 24 hours | Insufficient funds. | Retry the payment after 24 hours. Retries can be subject to penalty fees by Mastercard. |
| 26: Retry after 2 days | Insufficient funds. | Retry the payment after 2 days. Retries can be subject to penalty fees by Mastercard. |
| 27: Retry after 4 days | Insufficient funds. | Retry the payment after 4 days. Retries can be subject to penalty fees by Mastercard. |
| 28: Retry after 6 days | Insufficient funds. | Retry the payment after 6 days. Retries can be subject to penalty fees by Mastercard. |
| 29: Retry after 8 days | Insufficient funds. | Retry the payment after 8 days. Retries can be subject to penalty fees by Mastercard. |
| 30: Retry after 10 days | Insufficient funds. | Retry the payment after 10 days. Retries can be subject to penalty fees by Mastercard. |